Last updated: October 21, 2026
1. Purpose
These general terms and conditions of sale (T&Cs) govern sales concluded on the havazo.store website between Mohamed Roudani, a sole trader operating under the trade name HAVAZO, registered with the Sarreguemines RCS under number 914 428 719, domiciled at 97A Rue Principale, 57450 Farschviller (hereinafter "the Seller", see legal notices), and any natural person acting as a consumer (hereinafter "the Customer"). Any order implies acceptance of these T&Cs.
2. Products
The products offered are described with the greatest possible accuracy. Photographs are for illustrative purposes only. Offers are valid while stocks last.
3. Prices
Prices are indicated in euros (or the displayed local currency). VAT not applicable, article 293 B of the CGI. Tracked delivery is free in France, the European Union, and the United States. The Seller reserves the right to change its prices at any time; the applicable price is the one displayed at the time the order is confirmed.
4. Order
The Customer selects their products, confirms their cart, enters their details, and proceeds to payment. The order is firm after payment confirmation. A confirmation email is sent to the Customer.
5. Payment
Payment is made online by credit card or by other methods offered at checkout. Transactions are secured by Shopify; the Seller never has access to the Customer's banking data.
6. Delivery
The terms and delivery times are detailed on our Delivery & Returns page. In the event of a significant delay, the Customer can contact customer service.
7. Right of withdrawal
In accordance with articles L221-18 et seq. of the Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to justify a reason. The terms are detailed in our refund policy.
8. Legal guarantees
Products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code), for 2 years from delivery, and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code). In the event of a defective or non-compliant product, the Customer may obtain the repair or replacement of the product, or failing that, its refund.
9. Customer service
For any questions: havazostor@gmail.com, WhatsApp (+44 7916 641222) or via the contact page. Response within 24 business hours.
10. Mediation
In the event of a dispute not resolved with customer service, the Customer can free of charge resort to the consumer mediator: [TO BE COMPLETED: name and website of the mediator].
11. Applicable law
These T&Cs are subject to French law.